The player from Portugal's account at Fatpirate had been closed without explanation after multiple deposits and withdrawals, including a 500EUR deposit. He discovered that his account was under analysis and contacted customer support, only to find out that the administration had decided to close it, leaving him with approximately 2,000EUR in his balance. The Complaints Team reviewed the situation but concluded that they could not assist due to the casino's investigation into his sports betting activities, which limited their ability to interpret the case. Consequently, the complaint was closed.
FatPirate Casino - Player’s account has been closed without explanation.
Closed
Our verdict
Other
Amount: €2,000
FatPirate Casino
Safety Index:HighCase summary
Discussion
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9 months ago
I have been betting at fatpirate for over a month with a couple of deposits and withdrawals. Surprisingly I’ve never been asked for verification, I’ve made a new deposit on 02/03 of 500EUR and I made several bets, some were won, others were lost. By this time I had already 1 pending withdrawal and I’ve asked another one the same day. At the next day I couldn’t log in to my accound and a pop up message would appear saying that my account was under analysis. I’ve contacted customer support throgh email and without any further explanation they just said that the administration had decided to close my account.
I had approximately 2,000EUR of balance, mainly positive from some successful bets, however part of it was the initial invesment of my deposits. How is this possible to happen with a reputed bookie, to keep money from deposits and legal bets, no issues and no incidents that would go against the terms as I’ve consulted them and especially without asking for a manual verification (which I would be entirely happy to undergo to solve this) and without any pheasible explanation!? This is robbery!
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9 months ago
Dear goncalvesluis93,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Do I understand correctly that you did not play with an active bonus?
Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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9 months ago
Hi Kristina, I only use sports betting, no casino games. I also chose not to use any type of bonus or promotion since the beginning.
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9 months ago
Thank you for your reply, goncalvesluis93. I apologize, but if you only placed bets on sports betting and your account has been blocked, we aren't able to help. The casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
