FanoBet Casino - Player’s winnings have been confiscated.

Dear Casino Guru,

I need help to get my winnings from this casino. I played the first welcome bonus and won 3288€. After winning the amount they asked me to do KYC and I did that. I had the first 500€ withdrawal pending and next time I went to check is the withdrawal still pending they had cancelled the withdrawal and removed the whole 3288€. Then I went to chat and they didn’t tell me any reason. Said something like collusion etc and refused to tell me the reason for that, they just said it is final decision and nothing can’t be done. I have read the terms and I have not violated any of the terms.

The deposit for the first welcome bonus was 510€ and it was made 26.11.2025.

Can you help me with this?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while your bonus was active?
• Have you passed the full KYC verification?

Please forward to me the communication between you and the casino's customer support regarding why your balance was confiscated at [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika