FamBet Casino - Player’s account closure request is delayed.

Ladies and Gentlemen

Dear Casino Guro Team

I need help closing my account. I've contacted the casino multiple times, but unfortunately, although I get a reply, the account isn't being closed. I contacted them again on November 25, 2025. I will provide the email address. I've lost €5,000 due to violations of the terms and conditions, and another €1,000 because I'm addicted.

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Dear besarion,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika

Hi Veronika, I've forwarded everything to you. I'm slowly losing hope for you all too, and I'm reminded that you're all in the same boat.

I'm sending you all proof with the hope that I lost money again yesterday and today.

Account has been open since November 25, 2025 due to gaming addiction.

The amount in dispute is no longer 1000 but 2000.

Dear besarion

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear besarion,

I am sorry to hear about your problem with FamBet Casino.

I will now try to contact a FamBet Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a FamBet Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

Good morning Igor and thank you for your support