Etheryl.io Casino - Player's account is restricted and under review.

I am submitting a complaint regarding my account with Etheryl.

On April 20, I was informed that my account had been flagged by an automated system for a routine review related to potential multi-accounting. I was advised that the case would be reviewed manually by their fraud prevention team.

Since then:

• My KYC has been fully approved
• My account has remained restricted (unable to withdraw or use funds)
• I have followed up multiple times (April 23, April 28, and most recently)
• I have not received any meaningful update or resolution
• It has now been over 10 days since the review began, and I am still waiting without a clear timeline or explanation.

I understand that reviews may take time, however the lack of communication and the continued restriction on my account is concerning.

I would appreciate assistance in obtaining:

• A clear update on the status of the review
• A reasonable timeline for completion
• Resolution of my withdrawal request

Thank you for your assistance

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear wizzkush,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please confirm which verification documents you have submitted and when?
• Are there any additional documents or information you have been asked for the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra