The player from Ireland had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. The Complaints Team had advised him to be patient as withdrawals could take a couple of days or even weeks to get fully processed. They also mentioned that delays might have been due to unfinished KYC verification or a high volume of withdrawal requests. The player was asked to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that he had received his money, and the Complaints Team marked the complaint as resolved.
EmirBet Casino - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: €2,500
EmirBet Casino
Safety Index:LowCase summary
Discussion
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2 years ago
Originally requested withdrawal on Sinday the 3rd of December and since then I've been met with nothing but excuses as to why they can't pay out, kyc checks staff shortages high levels of withdrawals deposit rollover....now all should be OK vis a vis kyc and deposit rollover but still being told to be just patient...it shouldn't take 5 working days to have a withdrawal pending. highly stressful.
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2 years ago
Dear ynoth99,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Thank you Kristina, I'll be patient, no choice as no one replying to emails in Emirbet.com or live help willing to help. Appreciate your help.
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2 years ago
Thanks Kristina , unfortunately emirbet.com live help absolutely no help advising withdrawal is with another department I am not hopeful here as impossible to get any information from this site despite tge fact their parent company bellona NV seems legitimate, appreciate any help.
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2 years ago
Money received Again thank you very much for all your help. Always a great help thanks
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2 years ago
Dear ynoth99,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
