The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The player reported multiple withdrawal requests totaling €1,500 that had been pending since December 11, 2025, despite one earlier successful payment of €500. The casino had attributed the delays to high transaction volumes and assured that withdrawals were prioritized. After the recommended 14-day period, the complaint was escalated to a dedicated resolver who communicated with the casino and confirmed that all withdrawal requests had been completed on the casino's side. The complaint was closed due to the player’s lack of response, with the option to reopen if the player resumed communication.
Dudespin Casino - Player believes that their withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,500
Dudespin Casino
Safety Index:HighCase summary
Discussion
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3 months ago
Translation
Hello everyone,
I requested the first three withdrawals of €500 each on December 11th, 12th, and 13th, 2025. More than three withdrawals at a time are not possible. My casino account currently holds a total of €15,000. According to the rules, a maximum of three withdrawals can be requested simultaneously.
Unfortunately, none of the three withdrawals have been processed yet. The terms and conditions state that withdrawals are processed within three days. The oldest withdrawal request is now seven days old. I find it unacceptable that I have to wait this long and expect the casino to adhere to its own rules.
As mentioned above, I have a total of €15,000 in my casino account. If this continues, I'll be waiting for my money until summer 2026. I hope someone here can help me and that things will finally move forward.
I would be very grateful and don't want to start any arguments; I'm satisfied with the site itself, but I simply want my withdrawal to be processed. Because I will definitely withdraw the full €15,000.00.
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Dear danieltraw,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 months ago
TranslationThank you for the quick response. I will definitely keep you updated and provide regular updates. I recommend adding the casino to your network; it's new since December and, in my experience, belongs to a larger casino group. Please keep this complaint active so I can provide an update if there's no response within 14 days.
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3 months ago
TranslationJust a quick update: I keep getting the standard chat messages saying my issue is being addressed and that I'm being prioritized. Unfortunately, I still haven't received a single payment.
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3 months ago
TranslationQuick update: I now have 29,500 in my casino account. 1,500 of that is in withdrawal, but it's still unchanged with no increases. I really hope you can help me!
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3 months ago
TranslationI receive these automated replies every day. I find it really disappointing to be treated like this.
I want to retain my full casino balance of €30,500.00 and will do everything I can to achieve this; I am truly dependent on your support. I will be glad when the 14 days are up and the complaint process finally gets underway.
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3 months ago
TranslationHello, I'm still waiting for my first three withdrawals to be processed. Unfortunately, I played again and my balance dropped to €5,000. I'm going to stop there and won't play anymore. I want this money now! There's no going back. I'll be glad if my complaint is processed tomorrow. This casino is really unprofessional, stalling players with their withdrawals.
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3 months ago
Dear danieltraw,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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3 months ago
TranslationNo, no payment has been made. I'm still waiting for my money since December 11, 2025.
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3 months ago
TranslationHello, I still haven't received my money. It's really frustrating how they treat players there.
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3 months ago
TranslationHello, unfortunately still nothing. Always the same answers. Here's yesterday's message:
Thank you for your patience. The relevant department has confirmed that your payment is currently in the processing queue of our finance department.
We typically process withdrawal requests within approximately 3 to a maximum of 5 business days, starting the day after the request or the day of the last processed withdrawal. This means, for example, if you requested your withdrawal on Tuesday, processing will begin on Wednesday. Please note that weekends and public holidays are not included in this timeframe. If a withdrawal request is made over the weekend, processing will always begin on Monday.
Upon checking your account, I see that your withdrawal is indeed in its final stages and should actually have been processed already. However, there appears to have been a delay.
Please note that withdrawals may be delayed due to high transaction volumes, security checks, or technical issues. We always strive to ensure that all withdrawals are secure and comply with our security policies. Sometimes, additional checks are required, which can extend the processing time for withdrawals. This is why slight delays can occasionally occur (withdrawals that have exceeded the expected timeframe are given priority). In your case, the withdrawal was delayed due to the high transaction volume (this means that many players requested withdrawals very close to you, and the system is having difficulty prioritizing processing in the correct order).
As the payout process has been delayed, we have reported this to the finance department, and your payout is now being handled with the highest priority.
Please don't worry. You will receive an email from the finance department as soon as the payment has been processed.
This rarely happens. Payouts are usually processed quickly and within the expected timeframe. Thank you for bringing this issue to our attention, and I apologize for the inconvenience.
They just add one paragraph each day. Sad.
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3 months ago
Dear danieltraw, thank you very much for providing the information.
I completely understand how frustrating this must feel. However, I would also like to kindly remind you to remain patient during this process and to avoid gambling with any available funds in your account - if the balance is lost through gameplay, we may no longer be able to assist you.
To better understand your current situation, could you please confirm the following details?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
Thank you once again for your patience and cooperation
Best regards,
Attila G.
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3 months ago
TranslationI have been playing. However, I still have three withdrawals of €500 each in my account. I will absolutely not cancel these. You are welcome to change the amount from €15,000 to €1,500. I will not touch this money under any circumstances. This amount has been pending payout since December 11, 2025. This is just for your information. Don't worry, I insist on these €1,500, and I hope you can continue to help me with this. Because I haven't touched them since filing the complaint!
I received a payment of 500 euros on December 12, 2025. The payment request was submitted on December 10, 2025, but this is unrelated to the complaint.
Does this mean I currently have:
December 11, 2025, December 12, 2025, December 13, 2025. Payment requests of €500 each are still outstanding. That's already 20 days!
It's not possible to complete a KYC check. The profile states that no verification is required!
I achieved the winnings with a bonus.
I have attached screenshots of the three withdrawal requests and a screenshot stating that I do not need to complete any verification.
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3 months ago
TranslationOh, and thank you for your time and for wanting to help me! I'm excited.
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2 months ago
Dear danieltraw, thank you very much for your response. To better understand your current situation, could you please confirm the following details?
· Could you please let us know how long did your last successful withdrawal took to be processed?
· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
Thank you once again for your patience and cooperation
Best regards,
Attila G.
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2 months ago
TranslationThe processing of the first and last successful withdrawals took 3 days. That's for the €500. Now we're almost at a month's wait! I find that so frustrating. I've always used bank transfer for both the deposit and withdrawal. The status of the three withdrawal requests, each for €500, has remained unchanged since December 11, 2025.
Attached is my payment history and a screenshot showing the payout status.
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2 months ago
Dear player,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Attila G.
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2 months ago
Hello danieltraw,
I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.
Best regards,
Lucia
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2 months ago
TranslationOkay, thank you very much for your support. So far, there has been no payment or change in the payment status.
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2 months ago
Dear danieltraw,
I sent you an email. Please check your inbox.
Thank you.
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2 months ago
Dear player,
I am communicating with the casino outside of this thread. I will notify you, when I receive any updates.
Thank you for your patience.
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2 months ago
TranslationGreat, thank you very much. I really hope it leads to a result.
Best regards
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2 months ago
Hello danieltraw,
The Dudespin Casino Team informed me that all withdrawal requests have been successfully completed from their side. At this point it should only be a matter of time before the payment reaches you.
I will keep this complaint opened until your confirmation regarding successful withdrawal.
Please let me know as soon as you receive the payment.
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2 months ago
Dear danieltraw,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Lucia
Casino.Guru
