Drip Casino - Player’s account closure request has not been honored.

I have closed the account requested my rmail be removed several times I have emailed and emailed yet I keep receiving emails from the site the unsubscribe button does not work

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Drip Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm your player's account is inaccessible? When exactly was it blocked?
• Since when are you attempting to be removed from the casino's mailing list?
• Could you please share with me your communication with the casino regarding the issue or any supporting evidence of the incident? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have emailed you

Thanks for your reply.

Have you used both Google's unsubscribe option and the option to unsubscribe found in the footer of the email?

Could you please share your attempts to resolve the issue directly with the casino and what responses you received from the casino?

Send chat transcripts or emails you exchanged with support to me at [email protected]

Thank you in advance for your cooperation, and I apologize for the inconvenience.

I sent you emails

Dear Postout

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jozef ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hello, dear Casino Guru representatives!

Dear player, your account has been blocked and removed from our mailing list. If you are still receiving emails from us, please forward screenshots of these messages, making sure the email text and the sender’s address are clearly visible, to our support email [email protected].

Best regards,

Drip Casino

I have sent the emails i have received to the complajnt handler please request from them

Dear Postout,

After a closer review I can confirm that these promotional emails are not sent by the casino team, so they shouldn’t be held responsible. There is an unsubscribe button included. Have you tried clicking it or contacting the sender directly? Do you perhaps have any other evidence suggesting that the casino team sent these emails?

Yes they bring you directly to their casino. Is is a massive data breach of they are not associated to their company

The unsubscribe button does not work

Hi,

have you tried replying to their email and asking them to remove you?

I have replied and it returns undeliverable

Dear Drip Casino team,

I have forwarded you the player's emails and kindly ask you to review it.

Thank you.

Hello, dear player and Casino Guru representatives!

After reviewing the emails, we can confirm that this is not a branded mailing sent by us. We can also guarantee that the player was removed from all of our brand’s mailing lists after the account was closed. Additionally, we would like to clarify that we do not share any user data with third parties.

Best regards,

Drip Casino

How does the email bring you to your website and also contain features that relate to your website

Dear Postout,

I understand your frustration, but based on the information available I believe you are not eligible for a refund and there is nothing further the casino team can assist you with. It has been clearly proven that those emails were not sent by the casino team, so they cannot be held responsible for the actions of third parties. If you have already asked the senders to stop and they ignored your request, I recommend blocking their email addresses.

If this does not help, creating a new email address may be a practical solution. Since your current address may have been shared across multiple gambling platforms, these third party emails can be difficult to avoid completely. A new address would help you prevent this in full.

For these reasons, I must close this case as unjustified, as the casino team did not send those emails and respected your self exclusion. You have every right to disagree with my conclusion, and you may still file an official complaint with the casino’s licensing authority, although I expect their opinion will be the same.

Kind regards,

Jozef