Dreams Casino - Player's withdrawals are delayed after account access is revoked.

On Feb 10, 2026, I deposited $209.17 in litecoin to dreams casino with a no rules bonus of approx 400% The bonus amount was $1129.52 I made it through the paper 1x and that my balance up to approx $3,403.79, before placing a withdrawal quest. I made a withdrawal 2/10/26 request using coindraw for the max it allowed of $2000.00 in litecoin. The bonus amount of approx $1129.52 was removed from the $2,000 and I received $828 in litecoin on 2/17/26. On 2/11/26 I placed a 2nd withdrawal request for the remaining $1403.79 using the Bitcoin option. I received 2 confirmation emails from Dreams about the withdrawal. On 2/13/26 after my a deposit in Prism Casino, I noticed that my inclave stopped allowing me to sign in to both Dreams and Prism Casino. I contacted both casinos (I will make a separate complaint for Prism Casino). On 2/13/26 I emailed Dreams about not being able to access account and the status of both withdrawal request. As previously stated I received the first withdrawal on February 17th 2026 coming but did not hear anything back via email from the casino. February 24th 2026, I emailed the casino again following it up on the 2nd withdrawal request for the 1403.79. Go on February 26th 2026, I hear back from a Cedric at Dreams Casino that the access to my account has been revoked, to which I replied that since you paid the first withdrawal I expect that you will pay the second withdrawal since they both stem from the same deposit and play. I have not received a response since then. Which is why I am going a complaint because I feel that both withdrawals should be paid from the same deposit and bonus play

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dreams Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How long were you a player at the casino?
• Was your account verified?
• Have you received any other previous payouts from the casino, other than the 828 dollars?
• Was there any other game activity before your 208 dollar deposit?
• Could you please share the promotional material regarding the 400% deposit bonus with me? Post screenshots of the offer or forward the email to tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Member since 2023 I believe. Not my first deposit but my first withdrawal. Account is verified, can't submit withdrawal until it is. Forwarding you the email for bonus

Dear Timmyleeb,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Timmyleeb,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Dreams Casino to join this conversation and assist in addressing the complaint.

Dear Dreams Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Greetings all,

I had a chance to review the situation and it appears the account was closed due to violation of the "multiple account" rule as outlined in the terms and conditions of the casino. Unfortunately in this case there isn't anything I can do to assist.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Dreams

Dear Timmyleeb,

We have thoroughly reviewed the evidence, and we agree with the casino's decision.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Kind regards,

Stefan

Casino.Guru