DragonSlots Casino - Player’s winnings have been confiscated.

I registered only one account at DragonSlots Casino and deposited money using Apple Pay. I did not use any bonus and played only with my own deposited funds.

The casino requested identity verification (KYC). I submitted all requested documents and my account was successfully verified.

After playing I won approximately 890000 HUF and requested a withdrawal.

After my withdrawal request the casino cancelled the withdrawal, confiscated my winnings and suspended my account claiming that I had a duplicate account.

This accusation is completely false. I only created and used one account and nobody else in my household has an account with this casino.

The casino has not provided any evidence of a duplicate account.

It is very concerning that the casino verified my account first and only raised this accusation after I won a significant amount of money.

I am requesting the casino to provide clear proof of the alleged duplicate account or pay my legitimate winnings of approximately 890000 HUF.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DragonSlots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• When exactly did you register your account in the casino?
• Have you used a payment method in your name when depositing in the casino?
• Which documents did you provide during the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas