The player from Paraguay has his winnings of 2,347 euros confiscated due to a claimed bonus expiry, despite having no active bonus when he finished playing. He faces issues with the casino's support, which refuses to provide confirmation of his betting and bonus history, making it impossible for him to verify his wagering status.
Dbosses Casino - Player’s winnings have been confiscated.
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6d 18h 33m 58s
Dbosses Casino
Safety Index 9.0 Very highCase summary
Discussion
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2 days ago
Casino confiscated my winnings of 2347 euros due to the bonus expiry date. But when I finished playing on June 23, 2026, I no longer had an active bonus and the money was on my real balance. I tried to resolve this issue with the casino support but they refused to provide any confirmation. Their betting history does not work - only the last 10 bets are visible and accordingly I cannot check how much I have rolled over and whether I have completed the bonus wagering. The casino refused to provide me with a full betting history. They also do not have a bonus history and accordingly it is not visible whether the last bonus was wagered or whether it has really expired.
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5 hours ago
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5 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dbosses Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- What evidence is there to suggest the bonus was already wagered at that point? How did you know the bonus had already been wagered?
- Did the casino leave any balance on your account after the supposed expiration of the bonus?
- Could you please share a screenshot of the bonus offer you received?
- Could you please share with me your communication with the casino regarding the justification for the removal of your balance? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
