Dailyspins Casino - Player’s account has been closed for alleged fraud.

Dailyspins casino has deemed me as fraud for absolutely no reason, I placed withdrawal and I was asked for KYC within 48 hours, i submitted my KYC and passed the verification successfully and placed the withdrawal. 1 hour later my account is blocked my winnings and deposit is confiscated and they're not re opening my account and saying that I have done fraud for absolutely no reason.

Kindly unblock my account and help me get back my money.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate these winnings with or without a bonus?
• Which documents did you send to the casino for the KYC verification of your account? Am I correct in understanding that your documents were fully reviewed and approved by the casino's relevant department before your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Madhuri,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru