CryptoLeo Casino - Player faces delayed withdrawals and account issues.

Io ho effettuato un deposito tramite Apple Pay sul sito criptoleo e con questi fondi ho fatto una grossa vincita. Ho iniziato a eseguire i primi prelievi sul mio conto corrente tramite bonifico iban che sono andati a buon fine ma ad un tratto hanno iniziato a cancellarli asserendo che i miei fondi sono in valuta cripto e dovrei prelevarli tramite cripto. Cosa totalmente inventata perché come potrai vedere i miei fondi sono in euro e non ho alcun fondo in criptovaluta. Pertanto mi risulta impossibile prelevare dal mio Wallet in euro dove sono presenti i fondi in qualsiasi cripto valuta come loro mi suggeriscono in quando quando clicco il prelievo e seleziono cripto mi dice che non ho nessun fondo in cripto da prelevare mentre quando seleziono prelievo via banca mi fa proseguire e effettuare il deposito ma una volta eseguito loro prontamente lo annullano con la motivazione che non posso prelevare dal mio fondo in euro sul mio conto corrente iban. Tutto questo non ha alcun senso se non che non voglio pagare le vincite effettuate perché queste vincite sono state fatte depositando euro dalla mia carta di credito e non in cripto. Sono 10 giorni che continuo a spiegare il tutto ma mi rispondono in maniera superficiale e totalmente senza senso

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before? If yes, was it successfully processed via bank transfer?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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Thank you for your patience, and stay safe.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru