The player from Germany had requested a withdrawal on April 2nd, but the following day received an email stating that the casino had suspended services in his country. He noted that his withdrawal request remained processed, and later discovered that the website was inaccessible, with no response to his inquiries. The payout had yet to arrive in his crypto wallet. The Complaints Team had attempted to engage the casino for resolution but received no response, leading to the complaint being marked as "unresolved" due to the casino's closure and lack of cooperation.
CryptoBetSports Casino - Player's withdrawal is delayed amidst account closure.
Unresolved
Our verdict
No reaction policy
Black points: 92
Amount: €300
CryptoBetSports Casino
Safety Index:Very lowCase summary
Discussion
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10 months ago
Translation
Hello Casino Guru,
The following problem: I requested a withdrawal on April 2nd at 12 noon.
On April 3, I suddenly received an email stating that the casino site was suspending its services in my country and that I should log in within the next 30 days to withdraw my balance. I then logged in and saw that my request from April 2 was still being processed.
A few hours later, the website was no longer accessible. The only message was that the website was shutting down due to rebranding and that in case of questions or withdrawals, If you try to send an email to this address, you only receive a notification that "The address was not found."
This all seems very dubious and the payout still hasn't arrived in my crypto wallet.
What can you do?
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10 months ago
Dear blabiubu,
Thank you very much for submitting your complaint. I’m sorry to hear about the problems you are facing with the withdrawal process. In order to assist you better, could you please provide more details by answering the following questions:
- Could you please confirm that you contacted the casino customer support at [email protected]? Please forward me the email you sent to the casino along with the error message you received. My email address is [email protected].
- Could you kindly specify if your account was fully verified?
- Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
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10 months ago
Translation
Hello Veronica,
Thank you for your quick response.
- Regarding my attempts to contact you, I will send you an email
- Yes, my account was fully verified.
- Yes. I have had a successful payout in the past
Best regards
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10 months ago
Translation
I have already sent you the email with my attempt to communicate.
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10 months ago
Thank you very much, blabiubu, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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10 months ago
Dear blabiubu,
My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.
Now, I would like to invite CryptoBetSports Casino representative to join this conversation.
Dear CryptoBetSports Casino, could you please provide more information about this case?
Looking forward to your reply.
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10 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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9 months ago
Dear blabiubu,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino is closed, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Katarina
