The player from Germany had requested a €500 withdrawal two weeks ago but had not received the funds. He had contacted customer support multiple times but continued to receive vague responses without resolution. The Complaints Team had attempted to gather more information from him, but he did not respond to their inquiries. As a result, the complaint was closed.
CrownPlay Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,500
CrownPlay Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
10 months ago
Translation
Hello,
Since it worked so well last time, I'll try again. I requested €500 for withdrawal on March 13, 14, and 15, but again nothing happened...
I've chatted with the casino's customer support several times, but I'm always just put off.
Best regards
Automatic translation:
Public
Public
10 months ago
Dear niggo93,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CrownPlay Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- When was the last time you were in contact with casino support, and what did you discuss? Could you please share screenshots from your recent interaction with them here?
- Have you accumulated the winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
10 months ago
Translation
Hello,
Thank you for the quick response.
I was in contact again a minute ago, I'm attaching the screenshots, but they are in German.
Hope that works too.
Best regards 
Automatic translation:
Public
Public
9 months ago
Dear niggo93,
Have you received at least one of the pending withdrawals from the casino yet?
Please let me know.
