CrownPlay Casino

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lukescott45

Bronze

Australia

Public

2 days ago

I am asking for no judgement here, im a man with absolutely nothing now.

Unfortunately I am quite a severe gambling addict and with getting constant emails over the months about deposit specials and being given a VIP manager even though they knew I was from Australia and I kept getting lured in. I finally notified them over email on the 9th of Jan from an email that wasn't registered to the account but clearly wrote my name & email address linked to the account at the very top of the request with a long winded email admitting to being a gambling addict and I wish they stopped me earlier by noticing the signs. I told them I had lost everything I own as well attached with a medical certificate showing I suffer from a severe medical condition called psychosis so I tend to ago into my own world and become very vulnerable. So they basically took advantage of my vulnerability by claiming my email wasn't valid.

Fast forward to the 22nd of Jan after losing a significantly large portion of money I begged them to come to some sort of settlement so I could get my life back as I was draining my business money. I was pleading with them to FaceTime me so we could speak and if they would consider anything.

They wrote back an hour later addressing me by the wrong name (A completely different user) Which I think they did deliberately as they knew how bad of a gambling addict I was, notifying that my account was shut down to which I thought the name was just a typo and they legit shut my account down. Turns out it wasn't my account that was shut down. Also, taking no responsibility for my wreckless spending and refusing to agree to any sort of settlement.

I emailed them again on the 30th of Jan with a bit more anger in my tone this time accusing them of ignoring my extremely high vulnerability and also intentionally calling me the wrong name and pretending to shut my account down. To this date I still haven't received a response to this email either asking why they haven't shut my account down yet.

on the 10th of Feb I emailed them once again asking why they didn't shut my account down and I accused them again of taking advantage of my extreme addiction. I then threatened to expose their predatory nature on all related online gambling sites to show the world how nasty these owners really are, to expose them for who they really are and show they have no duty of care whatsoever.

I have sent my business into bankruptcy, I have lost my family due to my gambling addiction and I honestly don't know how I make it day by day at the moment. These nasty people just ignored all these things I told them and continued to let me gamble what I think would be $200000 since my first email acknowledging I have a severe problem and trying to request some sort of refund.

I need help recouping the deposits from this date due to the predatory nature of their business model ignoring people like me so I keep spending money and ruining my life while lining their pockets.