CrownPlay Casino - Player’s account is closed and withdrawal is delayed.

hey there. Crownplay blocked my account for no reason. Then is not manually withdrawing my 5000 euros that inside the account. they keep answering the same things over and over, already asked me for my crypto address 3 times. ( one they said they have no erc-20 USDT, which is a lie, then they keep saying my wallets aren't "valid" ( bitcoin and dogecoin). Please help me out i been in and out of their support, everyday since last 2 months.

Best regards.

Dear zarteck322,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

i have only played on sportsbook.

yes fully verified the account 3 times.

I never used a bonus ever.

Thank you for your reply, zarteck322. Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.