CrownPlay Casino - Player is unable to access the casino website.

Hi,

I deposited multiple amounts of money into my crownplay casino account over the last year. Recently I won $47000 and attempted to withdraw $1200 but it was stuck on processing. I recently tried to log back in and the url says I have been blocked from accessing the website.. I dont know what to do or who to contact. Please help!!

Dear Jakescarr,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To assist you more effectively, could you please provide the following details?

• What was the date of your most recent deposit and withdrawal attempt?
• When was the last time you successfully logged into your casino account?
• Have you contacted the casino’s customer support at support@crownplay.com? If so, what was their response?
• Have you tried clearing your cookies, cache, and browsing history or accessing the casino website through a different device, browser, or internet provider?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi,

Thank you for the response.

I attempted to browse the site today and have successfully logged into my account.

I last deposited into my account on the 31/3/25 and attempted to withdraw $1000 on the 31/3/25 then $1200 on the 2/4/25 and $1200 on the 3/4/25 but they all remain in ‘under review’ as the status. I have spoken to support chat 24/7 they said they are at final stage of processing.

I sent an email but no response.

So update is I can access my account again but not to sure if I actually will receive what I have won. My account balance is now $16000 with pending $3400 withdrawing.

thanks for the reply!

Thank you for your reply. I am glad that you are now able to access the casino website.

Regarding your withdrawal requests, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Dear Jakescarr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.