The player from Australia reported issues with withdrawing funds. He was initially informed that he could only withdraw to his deposit card, but then faced "technical issues" that required a bank transfer instead. After further delays with the bank transfer method, he demanded the return of his money, feeling scammed. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders, which prevented further investigation or resolution at that time. The player retained the option to reopen the complaint in the future.
Crowngold Casino - Player faces withdrawal issues and accuses casino of scamming.
Closed
Our verdict
Player stopped responding
Amount: A$5,000
Crowngold Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
10 months ago
This is a scam I was told I could only withraw from the card I deposited and after 8 hours I was told technical issues and I have to use bank transfer domestic. After 7 hours guess what same issue techincal issues. Just give me back my money as I deposited a lot !!! 100 percent scam
Public
Public
9 months ago
Dear Diga,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Crowngold Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- When did you request a withdrawal from the casino?
- Have you made any successful withdrawals before?
- Did the casino offer you to use any alternative withdrawal methods?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
9 months ago
Dear Diga,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
