Crocoslots Casino - Player's winnings are confiscated due to account issue.

Back in Jan 2024 i was a registered player with Crocoslots Casino. I made a withdrawal request but was rejected numerous times by Crocoslots Casino of ridiculous reasons concerning my ID.

After the incident i was very upset and ask Crocoslots Casino to delete my account.

This year March 2025 i received many emails from Crocoslots Casino promoting Welcome bonus and encourage me to rejoin.

My account was verified by Crocoslots online support representative and i made my first Welcome deposit in which i lost. My second Welcome bonus i won $645 AUD but then my funds were confiscated because i was accused of having two accounts. I have been trying to explain to Crocoslots Casino that my previous account is disable and i am not able to play therefore this new player account which was verified by support is valid and the correct player account.

I sent through numerous emails but received no correspondence and was totally ignored. I want my winning funds returned as this is a cheating and injustice decision made by Crocoslots Casino.

Dear LeoQ88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

9. USE OF PLAYER ACCOUNT

Each player can create only one (1) personal player account per person.

...

Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

First, I would like to emphasize that the vast majority of online casinos, including this one, prohibit creating and actively using more than one account per player. Since you have breached this fundamental rule of online gambling, we believe the casino has acted fairly and in accordance with the General Terms and Conditions. The consequences for opening multiple accounts are consistent across the industry.

Regrettably, we will not be able to assist you further in this matter. Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.

Thank you for your understanding.

Best regards,

Kristina

Dear LeoQ88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.