The player from Costa Rica faces issues with withdrawing his funds from cristalpoker, where his account was permanently closed due to alleged violations of terms and conditions. He disputes the closure, claims his funds are unjustly confiscated, and seeks clarification and resolution from the casino after numerous attempts to communicate.
Cristal Poker Casino - Player’s account has been closed and funds confiscated.
Resolved
Our verdict
Case closed
Amount: $33,350
Cristal Poker Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 week ago
Dear World.Traveler,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Dear Crystal Poker Casino Team,
As you have reached a compromise with the player, there is no need to provide any further evidence from your side.
Thank you very much for your detailed explanation and your willingness to reach a compromise.
Best regards,
Matej
