The player from Italy faced an issue with a €70 deposit made via a single-use Revolut card, as the casino webpage froze during the transaction and no funds were credited. He was informed that a refund should have been processed, but he preferred external assistance to expedite the return of his money. The player was advised to contact his payment provider for an investigation, which could take up to a month, as the casino's ability to intervene was limited. Due to the player's lack of response to follow-up messages, the complaint was closed for the moment. The player retained the option to reopen the complaint if he decided to resume communication.
Coincasino.com - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: €77
Coincasino.com
Safety Index:Below averageCase summary
Discussion
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2 months ago
Translation
Hi, I deposited 70 euros via Revolut with the single-use card and as soon as I accepted the payment in the app, the casino web page froze. After refreshing the page, nothing was deposited. I require assistance. I contacted the chat and was told that they should refund me, but I prefer to rely on you to get my money back as soon as possible.
Automatic translation:
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2 months ago
Important notice:
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If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear iparpoolchannel29,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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1 month ago
Dear iparpoolchannel29,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
