Coincasino.com - Player’s account has been closed unexpectedly.

My account was suddenly closed after I requested withdrawals.

At the time of closure there was around $23,700 in the account. I had deposited my own funds and played normally. No bonuses were used.

The casino informed me that the account was closed due to a breach of terms but did not clearly explain which rule was violated.

I had already successfully withdrawn $1,900 before the closure.

I would like the casino to explain the exact reason for the decision and reconsider the confiscation of the funds.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Coincasino.com.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Was your account verified? Were you asked to supply any documents necessary for verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the account closure and breach of rules? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas