Coincasino.com - Player's account has been closed, and funds withheld.

coincasino closed my account once they verified my ID and Proof of address, for Geo-Reasons. My country isn’t allowed to gamble on their site, so I used VPNs. I had over $1200 in the account and they closed my account abruptly. I tried contacting live chat, but they say I need to be logged in to chat with them, which I’m unable to do since it says my account is closed every time I try to log in. Live chat told me email them.

ive been emailing them and they asked for my SOL wallet address to receive my $1200 funds. I provided it. It’s been over 24 hours and approx 10+ emails every few hours asking for status update. Their answer every time is: we have received your refund request and the appropriate department has been notified and is working on it. I’m afraid I might be out $1200. I’ll keep you guys updated. I really need these $1200. CoinCasino hopefully refunds my money like they have said they will. They reply back to my emails within 1-2 hours usually. Man, I hope CoinCasino doesn’t scam me out of $1200. I will keep you guys updated.

Dear ScorpioncasinoHelp,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Coincasino.com.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please specify which is your country of residence?
• Could you please share the communication from the casino in which they informed you about the account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Could you please specify the amount of your most recent deposit?

Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I was a player on coincasino for about a week.

my country of residence is USA, but I’ve used a vpn on other crypto casinos and had no issue, like luckyblock and scorpioncasino.

the screenshots below prove that they acknowledge that they owe me $1200+ in SOL currency.

attached is also an email of them saying it’s being handled and to wait for notification, every email back says this.

my most recent deposit was of $250/$350

its currently day 4.

I have gotten my funds after 5 days of the closed account. Thank god.

Dear ScorpioncasinoHelp,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru