Christchurch Casino - Player's winnings are confiscated.

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*Subject: Dispute over voided winnings - Account, Christchurch Casino*

On 14 April 2026 I requested a withdrawal of my full account balance of 5,000 NZD. Christchurch Casino approved 3,560.80 NZD for withdrawal to my Westpac account ending 8600, transaction ID 456989380. The remaining 1,439.20 NZD was later voided and my account closed for "bad faith" under clause 15.2(iii).

I played with cash only. I had lost all bonus funds and deposited 10 NZD cash. I did not use any active bonus at the time of play. I turned 1,000 NZD of my balance into 6,000 NZD using 100 NZD bets. No bonus terms or max bet rules applied.

Christchurch’s email provided no specific evidence of a breach, no game logs, and no explanation of how my play violated their terms. They stated I was banned from other casinos, but did not show how this relates to my play at Christchurch. Being banned elsewhere is not evidence of a breach here.

The contradiction is that Christchurch processed 3,560.80 NZD as a withdrawal to my bank, confirming they initially accepted the balance as legitimate. They cannot approve a withdrawal and later reclassify it as a "deposit refund" without providing evidence.

I request eCOGRA to obtain Christchurch Casino’s game logs, bet history, and the specific T&C clause I allegedly breached. If Christchurch cannot provide evidence of a breach, I request that they be ordered to pay the remaining 1,439.20 NZD.

Attachments: Withdrawal request email, withdrawal approval email, support confirmation email, bad faith notice email.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you been blocked from any casinos belonging to the same network as ChristChurch Casino? If so, please specify which casino and the reason for the closure of your account.
• What games did you play to accumulate your winnings of 6,000 NZD?
• Have you ever requested a chargeback for any of your deposits at any online casino?
• Did you submit any identity documents to this casino for verification before your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika