Chipstars Casino - Withdrawal of player's winnings has been delayed.

Made a withdrawal a week ago, all week this week they promised and aasured me it would be done today Friday 1st August and they haven't. They are unhelpful play dumb and lie, which is clear considering I'm sat here with no money. This has caused me massive problems as was promised it would be payed

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi there I have just had an email from chipstars, who havre truly driven me to edge the last 2 weeks. I would like to share it with you. Could somebody pls get back to me regarding this.

I have also included my response to this, minus a line or two which I couldn't fit in to screenshot, so you have a more rounded view.

Please you really recommend this casino to anybody anymore it may pay people aventually but it has not treated me correctly in thd mean time. At all.

Hello,

We have a new development regarding this case. We have sent you an email to [email protected], as the matter is delicate and not suitable for posting on an open forum.

Best regards

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, no change still have not received funds, they have closed my account due to gambling harm reduction or something and said they will have to do payment manually and this will take 10 days, which I think is terrible means that would have been a month. How is that harm reduction. The trouble this place has caused me. I haven't received my funds there for I would like you to move forward with my case. Thankyou very very much for your assistance and support. Sabrina

Dear Chipstars Casino, thank you for providing additional information regarding the case.

Dear player, we understand how difficult this experience has been for you. Please note that the casino does have the right to close a player’s account in line with its terms and conditions, including for responsible gambling or harm reduction purposes. As long as your withdrawal is processed and you receive your funds, the casino’s action is considered acceptable.

We kindly ask you to let us know once the payment has been received.

I will let you know when and if I get the payment. Trust me I'm fine with them shutting my account just want what is mine. Which is fair. What is not fair is that it must of been 3vweeks already. That's not fair

Hi all.

The player was paid, and the money should already be visible in their bank account. However, the management has decided to permanently keep the account blocked due to RG concerns.

Thank you

Got the money from chipstars casino. Thank you for putting up with me and all your help.

Dear Chipstars Casino, thank you for your cooperation.

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru