Chilistakes Casino - Player's withdrawal has been delayed.

Dear Casino Guru Team,

I would like to file a complaint against Chilistakes Casino regarding my withdrawal, which has been pending for almost two months despite my account being fully verified.

The KYC process itself already took 4 weeks, which was quite long, but I was patient and eventually got approved. After that, I submitted a withdrawal request for about €8,200 (≈ 2.2291 ETH). Since then, the withdrawal has remained in "pending" status with no clear update.

I have contacted support multiple times, but their replies are always vague things like "please be patient" or "your case is under review." They once told me I would get an update by email the next day, but that message never arrived. Last week they even asked for my phone number, but no one ever called me back.

At this point, it feels like they’re avoiding paying out my winnings, and I’m extremely disappointed with how unprofessional the communication has been.

I kindly ask for your help in getting this resolved. I just want my verified withdrawal processed or a clear, guaranteed timeframe for when I’ll receive it.

Thank you for your assistance.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chilistakes Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please specify which bonus you activated and played?
• Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I can log in yes, i can see my balance too.

I played slots.

It was a welcome bonus. I sent you an email

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Igor ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear slotsloveme,

I am so sorry to hear about your problem with the Chilistakes Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Chilistakes Casino representative to join this conversation and participate in resolving this complaint.

Dear Chilistakes Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Toivotaan, että vastaavat.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

im very upset...

Dear slotsloveme,

I have repeatedly tried to contact the Chilistakes Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Igor