Chance Casino - Player is awaiting a response about her winnings.

Hello, I am sending you screenshots, can you tell from them whether the winnings are correct? I have sent a complaint to the casino, I am still waiting for a response, but I think it is not bad to ask someone like you.....thank you very much for the answer .......Kohoutova

Dear jitka96,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing.

• Could you please clarify what specific problem you're having with your winnings? From the screenshots you provided, it's difficult to determine if the winnings are accurate.
• Did you receive any error messages while playing the game?
• Was your game disconnected during the free spin rounds?
• Can you see the winnings in your gaming history?
• Also, when did you contact the casino, and what was their response?

Please provide as much detail as possible so we can investigate the issue thoroughly. We hope to assist you in resolving this matter quickly.

Best regards,

Veronika

The casino commented, I wanted to forward the email, but I can't.

Please forward me the email you received from the casino, along with any other communication that could be relevant to the investigation of your case at [email protected]. Thank you for your patience and cooperation.

Dear jitka96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.