CasinoMarriott - Player’s winnings are delayed due to casino suspension.

I haven't received my winnings yet. The casino is now suspended. What can I do?

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify how long you have been unable to access the casino website?
• Did you receive any notification or email informing you that the casino would stop offering its services?
• When exactly did you submit your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I haven't received any communication from the casino. I haven't logged in since November. My first withdrawal request was in September, and the second in October.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for CasinoMarriott to ignore us completely in our attempts to mediate any kind of issue. Please see all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoMarriott. I wish I could be of more help. 

The casino can reopen this complaint anytime.

Best regards

Veronika