CasinoJAX - Player’s withdrawal is delayed.

I’ve won and collected $1500 I used no bonus and my account is all verified but the casino just keeps dragging the process out and leaving my withdrawal pending. I emailed them numerous times and got the exact same email back each time saying I’m in a queue but that’s just an excuse to not process my payment there is no way it takes this long.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Yes I have collected once before about 6 months ago and it wasn’t a problem.

I did not use any bonus when depositing to win this money and my account is fully verified and up too date. There is no reason at all as to why they can’t pay me out they just keep sending me the same generic email saying that my withdrawal is in a que and they will get too it asap. But that’s just a cop out/excuse to not pay me Th

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at [email protected]. Thank you for your patience and cooperation.

Dear Dpclarky84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.