The player from Finland, a long-time customer, faced issues with a pending withdrawal of €4000 after providing Source of Wealth information. Despite being a VIP member entitled to instant payments, he received no clear communication from his manager regarding the delay, which raised concerns about potential tactics to prolong the withdrawal process. The Complaints Team, unable to proceed due to the player's lack of response to inquiries, closed the complaint but remained open to assistance should the player choose to resume communication in the future.
CasinoFriday - Player's withdrawal is pending without clear communication.
Closed
Our verdict
Player stopped responding
Amount: €4,000
CasinoFriday
Safety Index:HighCase summary
Discussion
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7 months ago
Im using the casino Friday almost 2.5 -3 years and in general I play in casino 10 years. Yesterday and Today I had the worst experience ever.
So after depositing some big amounts and lose they send me a email and asking for Source of Wealth information and send me a link to show them where I receive the salary .
I did after 2 minutes . And in same day I win around 9000 euro and try to withdraw the 4000 from them because the limit it’s 4000 and the withdrawal it’s still pending as vip member we have instant payment and the money comes in few minutes or few hours .
But the bad situation it is I have try to contact my Manager in several emails and they are replying to me they don’t have information about that . If the manager doesn’t have information who need to have and inform the player .
When we made the deposit there it’s not any problem the money gone in seconds to gaming account but when we need ti withdraw it there it’s take time and nobody know what going wrong . They are trying to delay the withdrawal and maybe the player cancel the withdraw and lose it again because 80% of players are doing that .
That was my experience and I will
Let you know for updates . Thank you
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7 months ago
Hello,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with CasinoFriday.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
- Have the requested documents been reviewed by the casino?
- Have you accumulated your winnings with the help of bonus, please?
- Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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7 months ago
They withdrawal it’s still pending because they told me are checking my details . The winning money it’s from deposit . I have play with them more of 200.000 euro . Last 3 weeks I deposit around 27.000 and lose and before 2 days I deposit 1000 more and I win around 10.000 I did a withdrawal request 4000 because that it’s the maximum and it’s pending . I have send them all my documents and I’m not receiving and update or email from them what it’s the procces . This situation it’s not nice and make me very stressed.
My last withdrawal was before 1 week and I get my money in few minutes always but this time the problem it is with the checking department and nobody give information.
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7 months ago
Hello,
thank you for your reply.
Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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6 months ago
Dear frankozenuni,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
