Casino Extreme - Player accuses casino of unfair game practices.

automatic loss once under $10. only pays tiny wins, not even often . EVERYTIME back to back spins zero payout. software is 100% rigged bonuses are tracker and predetermined. definitely won't payout if net increases. played sweet 16 blast for three hours and feature was never ONCE activated . only maintained same balance. then loss after loss after puting $2,000 into game, feature was NEVER activated that whole time..

this is how unfair they are ..

Dear Nikkilm123, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

Please forward me your entire gaming history in Excel format. You may request it directly from the casino, then send it to my email address: veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Best regards, 

Veronika

Dear Nikkilm123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.