The player from Austria encountered repeated document rejections from Cashwin, including proof of payment and bank statements, which hindered his verification process. He sought assistance as the situation became increasingly complicated. However, due to a lack of response to inquiries from the Complaints Team, the investigation could not proceed, resulting in the rejection of the complaint.
Cashwin Casino - Player is facing document rejections.
Closed
Our verdict
Player stopped responding
Amount: €850
Cashwin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
4 months ago
Translation
Hello Casino Guru Team, I'm contacting you because I've sent countless documents to the cashwin team, but they keep getting rejected, including proof of payment in PDF format and bank statements as proof of address. I'm asking for help with this problem, as it's making cashwin very complicated, and I'm at a loss.
Automatic translation:
Public
Public
4 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Has the casino explained why your documents cannot be accepted for verification?
Have you submitted original documents in the requested format?
Do the documents contain all the necessary personal information, as well as the information of the institution issuing them?
Has the casino suggested any alternative documents to submit as your proof of address and proof of payment?
Which of your documents have been approved during KYC?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
