The player from Finland requested assistance regarding delayed withdrawals that had been submitted over two weeks prior. He had made three withdrawal requests totaling €1300 but had not received any funds despite contacting the casino without resolution. The complaint was marked as resolved by the player, and the issue was closed by the Complaints Team after the player's confirmation. The team offered ongoing support for any future issues and emphasized that their services were free of charge.
Cashed Casino - Player’s withdrawals have been delayed.
Resolved
Our verdict
Case closed
Amount: €1,300
Cashed Casino
Safety Index 8.3 HighCase summary
Discussion
Public
Public
3 weeks ago
Dear Casino Guru,
I would like to file a complaint regarding delayed withdrawals from an online casino that has failed to process my payments within a reasonable timeframe.
I made the following withdrawal requests:
13.05.2026 – €500
14.05.2026 – €500
15.05.2026 – €300
As of today, I have still not received any of these withdrawals, despite more than two weeks having passed. I have already contacted the casino directly regarding this issue, but the matter remains unresolved and I have not been provided with a clear explanation or payment timeline.
I find this delay unacceptable and I am concerned about the casino’s handling of player funds and withdrawal processing.
I kindly request that Casino Guru investigate this matter and assist in resolving the issue as soon as possible.
Thank you for your time and assistance.
Public
Public
3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 weeks ago
Dear Ne1tsyt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Please provide the link and name of the casino in question.
- Could you please confirm that your account is fully verified?
- Have you accumulated your winnings with or without an active bonus?
- Have you made any successful withdrawals before?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
Public
Public
3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Ne1tsyt,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Jean
