Cactus Casino - Player faces repeated withdrawal rejections.

I have been trying to withdraw money for nearly a month now. It keeps getting rejected. I have tried 3 different cards from two different banks and they still say my bank has rejected it. I have spoken to my bank to see if there is a blocker of some sort on my card but nothing. I have made many withdrawals from 3/4 other casinos using the same card and method. They won’t allow any other payment option.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hey Kristina,

firstly, thank you and your team for the great work you do.

To answer your questions, this is my first withdrawal through this casino. I have made a few from other casinos using the card in question.

My account is fully verified (see attached) and I have no active bonuses and haven’t used any to accumulate these funds.

I have even applied to withdraw using crypto currency at their request. This also got rejected. They are currently telling me to use another card. I have tried 3 different cards with 2 different banks. All of which have previously had withdrawals made to them.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Moolie,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina