The player from Austria faced repeated issues with deposits at Bullsbet, with her second attempt taking three days without the funds being credited. She had been unable to reach support for assistance, and her transaction status remained marked as failed despite the money being transferred from her bank. After confirming her request to block her account due to gambling addiction, the issue was marked as resolved by the Complaints Team. The player was advised to reach out for future assistance if needed.
Bullsbet.io Casino - Player’s deposit has been delayed.
Resolved
Our verdict
Case closed
Amount: €20
Bullsbet.io Casino
Safety Index:Very highCase summary
Discussion
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7 months ago
Translation
This is the second time I've had problems depositing at Bullsbet. The first time, it took a day for the money to be credited to my account for playing. This second time, I've been waiting three days, and nothing has happened. I've repeatedly tried to contact support, but it's been impossible. No response either via messaging or email. My transaction says failed, even though my money was verifiably transferred from my bank via immediate payment. I'm attaching the photo. I'm asking for help contacting support to resolve this. Sincerely,
Sarah E.
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7 months ago
Dear Alpha33,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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7 months ago
Translation
Is there still a way to contact bullsbet because they don't respond to anything (?)
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6 months ago
Hello Tomas
The player has today waggered the 20 EUR (which was actually on her balance for a few days now) and has requested to suspend her account due to gambling addiction.
If she can confirm that, it would be great.
Regards
Casino representative
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6 months ago
Thanks to both parties for your replies.
Dear Alpha33,
- Has the casino closed your account already?
- May we consider the issue resolved?
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
Looking forward to your reply.
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6 months ago
Dear Alpha33,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
