Bruce Bet Casino - Player’s withdrawal is delayed due to account verification issues.

Hi, I have been trying to verify my account for 3 weeks now and all my documents are either rejected or required to be sent again.

4th week now and I have provided everything they ask of me but still can't get my account verified so that they process my withdrawal.

They take 2 business days to review any document I send and every time they ask for something new or they start over asking for the same ones.

Today May 7th,I talked to customer support again and I was told that my id got regected because it had a white background! The background was a table at work.. Keep in my mind that I have already sent them my id 4 times, including a selfie with the id!Both sides!

Obviously this casino does not want to proceed to the payouts of its players. Scam tactics at its best!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear BARBANNED,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided, and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas