Bruce Bet Casino - Player’s winnings have been confiscated.

I played and won over 500 dollars

They took the money as I had free spins and won like 25 and then played on a different game and just kept winning and they took the money

why wouldn’t they just take the 25 i originally won

Dear Jdresser48,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bruce Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify what was the bonus you activated and played?
• Could you please clarify the timeline of events?
• (When did you deposit? Have you played with the deposited amount initially? When did you activate the free spins, what was your balance at that time?)
• Could you please share your communication with the casino regarding the justification for confiscation of your winnings?

Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Jdresser48,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What is it you need from me??

Dear Jdresser48,

Kindly check my previous post and respond to my questions. Without your cooperation, we are unable to proceed.

• Could you please clarify what was the bonus you activated and played?
• Could you please clarify the timeline of events? (When did you deposit? Have you played with the deposited amount initially? When did you activate the free spins, what was your balance at that time?)
• Could you please share your communication with the casino regarding the justification for confiscation of your winnings?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your reply.

Dear Jdresser48,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.