Bruce Bet Casino - Player's verification process is delayed.

I’ve been trying to verify my account for more than a week, and my documents keep getting rejected without a clear explanation. Each time I contact support, I’m asked to upload something again.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which identity documents have you sent to the casino for verification so far?
• Have any of your documents been approved?
• Which documents were you asked to re-upload?
• Did the casino specify why your documents could not be approved for KYC?
• When was the last time the casino communicated with you regarding the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you very much for your message, Veronika. I would like to inform you that my verification has been successfully completed, so this complaint can be considered resolved. I was later told that the issue was related to the poor quality of the ID images I uploaded. However, this explanation does not fully make sense to me, as I took new photos each time. At some point, my documents were simply accepted, but only after prolonged communication with customer support and after I mentioned that I had submitted a complaint here. In any case, I am now fully verified and currently waiting for the withdrawal of my funds. Thank you for your assistance.

I'm glad to hear that your account is now verified. Would you like to keep this complaint open until you receive your winnings?