Bruce Bet Casino - Player's deposit is delayed.

On 02.02, I made a 450 CAD deposit using my Visa card. The money was successfully taken from my bank account (I can see the transaction clearly on my statement), but the deposit never showed up on my casino account balance. It’s not pending, not credited.

I contacted support right away, and I was told the issue was "forwarded to the relevant department." That was over a week ago, and since then I’ve received no real update, no timeline, and no resolution. I’m basically being asked to wait indefinitely while my money is stuck somewhere in the middle.

To be clear: I did my part and paid. The funds were debited, so this is not a "failed deposit" from my side. At this point, I don’t understand why this is taking so long, and I shouldn’t have to chase daily just to get my own money accounted for. I only demand that the funds be credited to my gaming account or sent back to my card, because I don't want to wait any longer.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

My request with the internal payment provider was in process for over two weeks. The funds were finally credited to my account. Not the most pleasant experience, but I got my money. On top of that, the casino gave me a sorry bonus for the wait. I don’t have any issues left that I need to contact support about.

Dear Alex.73,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru