The player from Ontario successfully deposited 450 CAD using his Visa card, but the funds have not appeared in his casino account. After contacting support over a week ago, he has not received any updates or a resolution regarding the situation. He demands that the funds either be credited to his account or returned to his card.
Bruce Bet Casino - Player's deposit is delayed.
Opened
Current status
Waiting for player to reply
18d 1h 4m 56s
Bruce Bet Casino
Safety Index:Very lowCase summary
Discussion
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3 days ago
On 02.02, I made a 450 CAD deposit using my Visa card. The money was successfully taken from my bank account (I can see the transaction clearly on my statement), but the deposit never showed up on my casino account balance. It’s not pending, not credited.
I contacted support right away, and I was told the issue was "forwarded to the relevant department." That was over a week ago, and since then I’ve received no real update, no timeline, and no resolution. I’m basically being asked to wait indefinitely while my money is stuck somewhere in the middle.
To be clear: I did my part and paid. The funds were debited, so this is not a "failed deposit" from my side. At this point, I don’t understand why this is taking so long, and I shouldn’t have to chase daily just to get my own money accounted for. I only demand that the funds be credited to my gaming account or sent back to my card, because I don't want to wait any longer.
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
