BOOMERANG BET Casino - Player seeks refund after self-exclusion.

Dear juan674lopj,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boomerang-Bet Casino.

Please understand the online casino operates under a license that doesn't mandate your self-exclusion extend to associated brands.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account currently closed?
• Have you received any reply to your request for a refund from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Please consider taking advantage of the following resources available on casino.guru:

If you have accounts open in any other online casino I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here

https://casino.guru/global-self-exclusion-initiative

and about BetBlocker here

https://betblocker.org/

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link

https://casino.guru/problem-gambling-help-centers

Best regards,

Tomas

Casino.Guru

Hola buenas, según en GCB ( curaçao gaming control board) si estoy autoexcluido de una página de casino de un propietario, ese propietario no me debe dejar entrar en ninguno de sus casinos con mis mismos datos.

Mi base de datos les tienen de constar ya que me registre con el número de teléfono y mi tarjeta de debito.

Solicito que me ayudeis a que me devuelvan el dinero.

No me han contestado estos.

Gracias.

Dear juan674lopj,

thanks for your reply.

• Could you please share evidence of your claims?

según en GCB ( curaçao gaming control board) si estoy autoexcluido de una página de casino de un propietario, ese propietario no me debe dejar entrar en ninguno de sus casinos con mis mismos datos.

Share them publicly here as a screenshot or send the information to my email at tomas@casino.guru

Os he pasado la captura donde pone lo que os dije por el correo

Dear juan674lopj,

I apologize for not replying earlier.

I went over the information you shared with me, however, I was unable to reach the same conclusion regarding the responsible gambling practice you suggested is in practice earlier.

An initiative of the regulator is not a binding requirement of online casinos.

Please let me know if there is any other information I might not have considered, otherwise, the complaint will be closed.

Dear juan674lopj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.