BOOMERANG BET Casino - Player's self-exclusion request is delayed.

Hello, on 15th May I sent casinoguru request for self exclusion, stating that I am compulsive gambler. Email was answered same day with further questions what are the reasons for my self-exclusion. I answered again, that I am compulsive gambler and want my account to be closed. They kept sending me bonus promo material through out the week, on 18th of May I received 2nd email from them, saying that my request has been forwarded to department in charge.

Today I got another bonus promo material, which lead me to the account, which by this day wasnt closed, even though request was made on 15th May. That lead to my another loss of around 400euros. Would probably lose even more, but my bank started to decline transactions.

Since this is reputable casino I hope this matter will be resolved, because there are many people like me. I am trying ti battle my addiction, I am trying to exclude myself from any new casino I am able to log in, but in this case I 100% think that casino should take 100% of responsibility

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jevgenijj,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BOOMERANG BET Casino.

In order for us to proceed, I would like to kindly ask you to clarify a few important details:

• Has your account now been closed, or is it still active?
• Could you please forward me the original self-exclusion request you sent, along with the casino's response? My email address is jean.s@casino.guru.
• Did you send the request from your registered email address linked to your casino account?
• Have you made any additional attempts to contact the casino (live chat, follow-up emails) after not receiving a reply? Please forward these to my email as well.

Your cooperation in providing these details will help us investigate and work towards a resolution.

Thank you in advance for your reply.

Best regards,

Jean