BookySpinz Casino - Player's account is inaccessible.

nothing works in the casino. I deposited 50€. All the games give errors and you can't play them. There is no support. I sent 3 emails and got no reply because supposedly the casino email doesn't even exist.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any deposits into this casino before, or was this your first deposit?
• Have you tried clearing your cookies and cache, deleting your browser history, or using a different device or browser to check whether the issue with accessing the games persists?
• Am I correct in understanding that you have not been able to use your €50 deposit at all?
• Have you received any messages indicating that the casino’s customer support email address does not exist?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika