Boo Casino - Player's winnings are confiscated.

Hello, 

I am contacting you regarding an issue I have already submitted to the Malta Gaming Authority (MGA) involving BooCasino. 

On March 25, BooCasino withheld 25,000 MXN in winnings that were obtained using real balance, applying bonus rules that did not correspond and providing contradictory explanations. 

My complaint has already been officially registered with the MGA and is currently under review. As part of the process, the MGA will request the operator’s official logs, so I would appreciate it if GuruCasino could take note of this case and keep it under observation, as it may involve improper practices by the casino. 

My only intention is to resolve this matter fairly and transparently. If you require any additional information from me, I will gladly provide it. 

Thank you for your attention. 

Jesus ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boo Casino. Please note that we are not able to access any resources given to regulatory authorities. We gather evidence coming from players themselves, and after gathering enough evidence, we confront the online casinos themselves.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide a clear timeline of events? When have you made the relevant deposits to the casino?
• When was the last time you took advantage of bonuses in this casino?
• Could you please share with me your communication with the casino regarding the issue, especially the justification for the confiscation of your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas