Blitz-bet Casino - Delayed closure of player’s account after self-exclusion request.

I asked the casino for self-exclusion. Because of addiction.

i’ve sent them an email the 24th of october.

they did NOT reply to my request. I deposited another 2100€ before they finaly blocked my account after more than 1 week.

i feel very dissapointed in the services for playerprotection and i would like a full refund of my deposits in the days after 24th of october.

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Dear LP2710,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Responsible gaming policy of the casino states: How we can help

We advise all players who are concerned about their gambling behavior to take a break by excluding themselves from their gaming account. Self-exclusion will lock your account for a minimum of 6 months and no promotional material will be sent.

Contact our experienced Customer Support team at any time to request this and they will kindly assist you. A 7 day cooling off period is also available. We recommend that you contact all other gambling sites where you have an account and request self- exclusion there also.

In order to better assist you, I would like to ask a few questions to clarify the situation:

• Can you provide me the exactet date of your account closure?
• Did ypu mention directly to the casino you suffer from gambling addiction please? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].

Thank you very much in advance.

Best regards

Petra

Goodmorning Petra, 

Thank you for your fast reply. 

I’ve asked the casino ( blitz-bet.io ) 

For an exclusion the 24th of october. With no reply or action taken by them. 

They closed my account the 1st of november, after i sent them an email about them operating without the adviced player protections etc. Then they closed my account, but they did not answer my mails. 

Thanks. 

Thank you for your reply, LP2710. To clarify, when did you make your last successful deposit, please?

Have you further contacted the Casino regarding the case, please? If so, when exactly? You can send me screenshots, emails, or chat records to:[email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Hello Petra,

i made multiple deposits between 25th october and the 1st of november.

i’ll put screenshots as an attachment.

i sent an E-mail the 1st of november. Stating they were acting illegaly. This because I was already waiting for 1 week to get my account closed. I was desperate to get it closed down. So i found a template mail online that would definetly get my account closed.

they day they blocked my account my balance was 0,00€ , so that is no problem.

Dear LP2710,

I understand how upsetting it can be to feel that a casino hasn’t protected you properly, and I’m sorry for the frustration this situation has caused. However, we won’t be able to assist further in this matter. The self-exclusion request, where a player stated the gambling problem clearly, is the essential evidence that each player must provide in order for us to proceed with a case like this. Since you didn't provide the request and your account has been closed, we cannot handle this case as a failed self-exclusion and request a refund. I can only recommend how to request self-exclusion properly in the future if you feel like gambling has become challenging for you.

When applying for self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable, as casino support receives many requests per day; hence, if it’s visibly marked, you stand a better chance of having your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.

 

Example:

 

Email subject: Self-exclusion

 

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

 

 

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx (gambling addiction)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

 

Also, I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

 

This complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

https://casino.guru/global-self-exclusion-initiative/assistance-tool