Blaze Spins Casino - Withdrawal of player's winnings has been delayed.

I've been playing at this casino for over a month. I went through verification, then video verification. After verification, I made deposits and withdrawals. 26 deposits and several withdrawals. I recently started playing here, placed a $200 withdrawal, and the withdrawal was quick. Then I played some more and placed a $1,100 withdrawal. The withdrawal took a long time, and when I asked in chat, they told me they were checking my account and supposedly suspected it was a duplicate. It was fine before, but when I won a bit more, they immediately found some kind of duplicate. They promised to respond on the 24th. But no response or withdrawal. That's how you lose the desire to play when, even after a big win, they come up with excuses not to withdraw.

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Dear tashkent,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They didn't mention 14 days. They said they'd give me a verification response on the 24th. But they haven't responded to me yet, and the withdrawal is still being processed.

It's been two weeks since the account review began. There's still no response.

Dear tashkent,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

There is no news.

Dear tashkent, thank you very much for your response. Could you please share your communication with the casino regarding the delayed withdrawal? Is the withdrawal delayed due to the suspicion of duplicate accounts? Send emails or chat transcripts to my email at [email protected], or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear tashkent,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru