Blaze Spins Casino - Pelaajan voittojen nosto on viivästynyt.

I've been playing at this casino for over a month. I went through verification, then video verification. After verification, I made deposits and withdrawals. 26 deposits and several withdrawals. I recently started playing here, placed a $200 withdrawal, and the withdrawal was quick. Then I played some more and placed a $1,100 withdrawal. The withdrawal took a long time, and when I asked in chat, they told me they were checking my account and supposedly suspected it was a duplicate. It was fine before, but when I won a bit more, they immediately found some kind of duplicate. They promised to respond on the 24th. But no response or withdrawal. That's how you lose the desire to play when, even after a big win, they come up with excuses not to withdraw.

Играю в этом казино больше месяца. Я проходил верификацию, потом видео видео верификацию. После верификации были и депозиты и выводы. 26 депозитов и несколько выводов. Тут недавно пошел играть, поставил на вывод 200 баксов, вывели быстро. Потом еще поиграл и поставил на вывод 1100 баксов. Долго не выводили и когда я спросил в чате, мне сказали, что проверяют мой и аккаунт и якобы подозревают в дубликате. Нормально)))) до этого было все норм, а как выйграл побольше, то сразу нашли какой то дубликат. 24 числа обещали дать ответ. Но ни ответа ни вывода. Вот так и отпадает желание играть, когда при большом выйгрыше придумывают причины, чтобы не выводить(((

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear tashkent,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They didn't mention 14 days. They said they'd give me a verification response on the 24th. But they haven't responded to me yet, and the withdrawal is still being processed.

про 14 дней не говорилось. Сказали 24 числа дадут ответ по проверке. Но так ничего мне и не ответили и вывод в обработке до сих пор

It's been two weeks since the account review began. There's still no response.

Прошло две недели как началась проверка аккаунта. Ответ так и не дали

Dear tashkent,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

There is no news.

Никаких новостей нет

Dear tashkent, thank you very much for your response. Could you please share your communication with the casino regarding the delayed withdrawal? Is the withdrawal delayed due to the suspicion of duplicate accounts? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear tashkent,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru