Blaze Spins Casino - Player's withdrawal request is delayed.

Hello,

I have registered with the casino and it says that no account verification is required. When I tried to make a withdrawal request they rejected it and asked me for a document, I sent them one anyway but it has been a while and I have not received a response from them. I would like to ask you for help with the same win

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Dear Hummos0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When did you request the payout? Have you opted for the same payment method for deposits and payouts?
• When did the casino request documents from you? Which documents were you asked to submit, and when did you submit them?
• Could you please share with me your communication with the casino when trying to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Hummos0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru