Blaze Spins Casino - Player requests refund for deposits from restricted country.

I am requesting help with BlazeSpins Casino regarding deposits accepted from a restricted country.

I registered an account and selected Bulgaria as my country during registration. The casino still allowed me to make three deposits: one deposit of €50 and two deposits of €30, for a total of €110.

I later discovered that Bulgaria is listed as a restricted country, meaning I cannot complete KYC with my Bulgarian ID and therefore would not be able to withdraw any funds from the account.

When I try to access the casino from Bulgaria without a VPN, the website shows a message saying the site is not available in my region and instructs users to use a VPN for access. Because of this, I believe the casino was aware that Bulgaria is restricted, but still allowed access/deposits and did not block me during registration or deposit.

After depositing, I played and at one point my balance reached around €700. When I found out that I would not be able to verify my identity or withdraw because I am from Bulgaria, I became frustrated and played through the balance.

I contacted support several times and specifically asked whether I would be eligible for a refund because I am from Bulgaria and cannot complete KYC. Support told me that the accounts team would review my case and contact me. Later, another support agent said no refund could be issued because the balance had already been played.

I understand the casino may dispute the winnings because of the restricted-country rule, but I believe my deposits should be refunded because:

- I SELECTED Bulgaria during registration.

- The casino ACCEPTED three deposits totaling €110 anyway without even trying to stop or warn me.

- I cannot complete KYC or withdraw using Bulgarian ID.

- The site itself blocks Bulgaria but tells users to use a VPN for access.

- Support initially led me to believe my case/refund would be reviewed.

I am asking Casino Guru to help me obtain a fair resolution, ideally a refund of my €110 deposits. I can provide screenshots of the regional restriction/VPN message, deposit proof, and account details.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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Dear CforCoop,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with BlazeSpins Casino regarding your deposits and restricted country status.

I have reviewed the Terms and Conditions and found that Bulgaria is listed among the restricted countries. The following countries are not allowed to access the casino:

Afghanistan, Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Costa Rica, Estonia, Guadeloupe, India, Iran, Iraq, Israel, Kosovo, Montenegro, North Macedonia, Martinique, Mayotte, Réunion, Moldova, Myanmar, Pakistan, Romania, Russia, Serbia, Slovakia, UAE, United States, Zimbabwe.

These restrictions apply to both fiat and cryptocurrency transactions.

To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• On what date did you register your account with BlazeSpins Casino?
• Did you use a VPN or any similar tool to register or play at the casino?
• Were you presented with any terms and conditions during the registration process regarding restricted countries?
• Do you have any additional documentation that supports your claims (for example, screenshots showing information about Bulgaria being restricted or not restricted at the time)?

Your cooperation in providing these details will help us investigate your case more thoroughly and work toward a fair resolution.

I hope we will be able to assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra