Blaze Spins Casino - Player requests refund for deposits from restricted country.

I am requesting help with BlazeSpins Casino regarding deposits accepted from a restricted country.

I registered an account and selected Bulgaria as my country during registration. The casino still allowed me to make three deposits: one deposit of €50 and two deposits of €30, for a total of €110.

I later discovered that Bulgaria is listed as a restricted country, meaning I cannot complete KYC with my Bulgarian ID and therefore would not be able to withdraw any funds from the account.

When I try to access the casino from Bulgaria without a VPN, the website shows a message saying the site is not available in my region and instructs users to use a VPN for access. Because of this, I believe the casino was aware that Bulgaria is restricted, but still allowed access/deposits and did not block me during registration or deposit.

After depositing, I played and at one point my balance reached around €700. When I found out that I would not be able to verify my identity or withdraw because I am from Bulgaria, I became frustrated and played through the balance.

I contacted support several times and specifically asked whether I would be eligible for a refund because I am from Bulgaria and cannot complete KYC. Support told me that the accounts team would review my case and contact me. Later, another support agent said no refund could be issued because the balance had already been played.

I understand the casino may dispute the winnings because of the restricted-country rule, but I believe my deposits should be refunded because:

- I SELECTED Bulgaria during registration.

- The casino ACCEPTED three deposits totaling €110 anyway without even trying to stop or warn me.

- I cannot complete KYC or withdraw using Bulgarian ID.

- The site itself blocks Bulgaria but tells users to use a VPN for access.

- Support initially led me to believe my case/refund would be reviewed.

I am asking Casino Guru to help me obtain a fair resolution, ideally a refund of my €110 deposits. I can provide screenshots of the regional restriction/VPN message, deposit proof, and account details.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear CforCoop,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with BlazeSpins Casino regarding your deposits and restricted country status.

I have reviewed the Terms and Conditions and found that Bulgaria is listed among the restricted countries. The following countries are not allowed to access the casino:

Afghanistan, Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Costa Rica, Estonia, Guadeloupe, India, Iran, Iraq, Israel, Kosovo, Montenegro, North Macedonia, Martinique, Mayotte, Réunion, Moldova, Myanmar, Pakistan, Romania, Russia, Serbia, Slovakia, UAE, United States, Zimbabwe.

These restrictions apply to both fiat and cryptocurrency transactions.

To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• On what date did you register your account with BlazeSpins Casino?
• Did you use a VPN or any similar tool to register or play at the casino?
• Were you presented with any terms and conditions during the registration process regarding restricted countries?
• Do you have any additional documentation that supports your claims (for example, screenshots showing information about Bulgaria being restricted or not restricted at the time)?

Your cooperation in providing these details will help us investigate your case more thoroughly and work toward a fair resolution.

I hope we will be able to assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Dear Petra,

Thank you for your response.

I registered my BlazeSpins Casino account on 18.04.2026.

Regarding VPN usage: yes, I used a VPN, but only because when accessing the site from Bulgaria without a VPN, the website itself displayed a message saying the site is not available in my region and instructed users to use a VPN if they wanted to access the site. I did not use a VPN to hide my country during registration, as I selected Bulgaria as my

country when creating the account.

During registration and before depositing, I did not see any clear warning that Bulgaria was a restricted country. Even though I selected Bulgaria during registration, the casino still allowed me to create the account and make three deposits totaling €110.

I will provide any additional information/screenshots

required to support my claim.

My main point is that the casino accepted my registration and deposits after I selected Bulgaria, even though Bulgaria is listed as restricted and I cannot complete KYC with Bulgarian documents.

I am not asking to be paid disputed winnings, but I believe it is fair for my deposits of €110 to be refunded because the casino should not have accepted them from a restricted-country player.

Best regards, CforCoop

Proof of deposits:

Additionally, I would like to add that I contacted support multiple times and asked whether there would be any issue with my account or verification. Each time, I was told that there would not be a problem.

Only later did I discover that Bulgaria is listed as a restricted country. After that, support informed me that a refund could potentially be issued and that I should wait for the accounts team to contact me after reviewing my documents and confirming that I could not be verified.

However, the final time I contacted support, I was told that no refund could be issued because the balance had already been played. I was also told that I would never have been able to withdraw any winnings, because my Bulgarian ID would not be accepted for KYC.

This is extremely disappointing. I enjoyed the casino, but in reality, before I found out about the restriction, I was effectively playing with real money while having no real possibility of withdrawing. Even if I had won €10,000, I would not have been able to cash out.

I do not believe this is appropriate or fair, especially because I selected Bulgaria as my country during registration. If Bulgaria is restricted and Bulgarian players cannot pass KYC or withdraw, the casino should not allow them to register, deposit, or play with real money in the first place.

Thank you for your explanation regarding the use of a VPN.

Please note that the casino’s policy explicitly prohibits the use of VPNs. While we understand your point that Bulgaria should not have been available in the country selection if it is indeed a restricted jurisdiction, using a VPN to access the website still constitutes a breach of the casino’s terms and conditions.

Even if the intention was not to conceal your location, accessing the site through a VPN is generally considered a violation of the rules set by the casino.

We acknowledge your argument regarding registration and deposits being allowed; however, from a policy standpoint, the use of a VPN remains an issue in this case.

• Could you please confirm that you were not using a VPN even during the registration process itself?
• If not, could you explain how you were able to access the site from Bulgaria?

Thank you again for your clarification.

Dear CforCoop,

Regrettably, we cannot provide assistance with your case, as you used a VPN to modify your geolocation and bypass the IP block implemented by the website to restrict access from prohibited jurisdictions.

We understand that you used a VPN after encountering a restriction message on the website while accessing it from Bulgaria. However, even if VPN usage may be technically permitted in some circumstances, it cannot be used to circumvent the casino’s country restrictions.

By accessing the casino through a VPN from a restricted region, your real location was masked, preventing the casino from enforcing its geographical limitations. As a result, the access itself was not in accordance with the casino’s terms and conditions, regardless of the reason for using the VPN.

For VPN usage to be considered acceptable, the player must access the casino from a country where the service is officially available without the need to bypass any restrictions.

After carefully reviewing all the information provided, we regret to inform you that we must reject this complaint as unjustified. I acknowledge that this may not be the outcome you were hoping for, but our ability to assist is limited to players who have complied with the casino’s rules and terms.

Please let me know if there is any additional information that may have been overlooked. However, based on the evidence currently available, we are unable to proceed further with this case.

We are sorry that we could not assist you more in this matter. Please do not hesitate to contact us again in the future should you encounter any other issues — we will always do our best to help.

Kind regards,

Petra