Blaze Spins Casino - Player faces withdrawal restriction after completing bonus requirements.

This complaint is of a completely different nature than the others.

It involves a different type of bonus than the one mentioned in the other complaints,

and the casino has not displayed any pop-ups at all.

After fulfilling the bonus wagering requirements, I made a withdrawal, thereby fully completing the promotion.

(In other words, it’s the same as making a deposit after withdrawing funds once.)

Yet, for some reason, the casino claims that a withdrawal restriction has been imposed.

I’ve contacted a casino representative to investigate

Translated with DeepL.com (free version)

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Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered regarding the withdrawal restriction after completing the bonus.

To better understand your situation and assess the case properly, I would like to ask you a few additional questions:

• Could you please specify which bonus you were using (name or type of the promotion)?
• Have you received any response from the casino representative you contacted? If yes, please share the details.
• Could you please request and send us your full game history covering the period from bonus activation, through wagering, up until the withdrawal request? This is very important for us to verify how the balance was handled.

If you have any relevant communication with the casino (emails, chat transcripts, or screenshots), please feel free to attach it here or forward it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela