Bizzo Casino - Player's withdrawal is delayed due to account dispute.

I deposited $150.00 aud into the casino and won $2000. So I completed the KYC and waited for till I was verified and then made the withdrawal of $2000.00. I just received an email stating that I have a duplicate account with Bizzo. Yet I have no recollection of it. Maybe years and years ago I signed up to try it. But I don't remember. I have emailed their complaints department and waiting on a response, I also asked for evidence of the apparent other account, when used, etc. Attached deposit amounts. I am only looking for the difference 2000-150=1850

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?  
• Have you changed your email address in the last few years? 
• Has the casino specify the reason they assumed a multiple accounts?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hi Katarina,

Things got worse.

Since my last reply, the same group locked my N1 Bet account after a $2,000 win a few nights ago.

- N1 Bet = same TechSolutions Group as Bizzo

- I have spent over $100,000 AUD at N1 Bet (same $93K VIP proof attached)

- Withdrawal requested → no approval email → account locked today

- Contacted my VIP manager Aria — no reply yet

This is the exact same "duplicate account" excuse Bizzo used.

Please add to #184867 and force:

→ Bizzo: pay $1,850 winnings

→ N1 Bet: unlock + pay $2,000 withdrawal

Thank you,

C********** O*****

N1 has been resolved with my VIP Manager. So disregard that portion. Thank you.

Dear Tigger,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Please exclude information pertaining to N1 casino, as it may compromise the accuracy of the details provided.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I Katrina I just forwarded you 7 emails in order. I think one of them I might have sent to Guru (Not Bizzo) but I think you will easily see which ones I sent the casino.

Thank you

Chris

Dear Tigger

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello there,

Thank you Tigger for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bizzo Casino for their help in resolving this complaint. We would like to know what is the issue with the player's account and what we can do to help resolve this.

Thank you!

Hello! We have reviewed the details of this case. The player’s account was closed and the winnings were withheld due to the creation of duplicate accounts, which violates our Terms & Conditions accepted during registration. The deposit amount has been fully refunded.

All relevant evidence has been shared with Peter via email for his review. If any additional clarification is needed, we will be happy to assist.

Thank you for providing me with the information Bizzo Casino representative.

Dear Tigger, The casino has presented evidence of the presence of duplicate accounts. It is an established industry standard that an individual may operate only one account in their name. Your activity constitutes a clear violation of this policy, and we therefore find the actions taken by the casino to be justified.

We strongly advise against such behavior, as it may result in similar consequences in the future. In light of these circumstances, we regret to inform you that your complaint has been rejected.

Thank you for your understanding.

Kind regards,

Peter